In cooperation with the Dutch insurance company Eurocross, the ekolo.cz rental company offers CykloMobilita24 assistance services insurance for every e-bike loan.

What is the Assistance Service for?

 

• An accident will occur and the rented e-bike will be damaged.
• There is a fault with the rented e-bike and this is immovable.

-> The CykloMobilita24 assistance car will transport you and the rented e-bike to the starting point of your journey, or to the nearest bicycle service, up to a distance of 50 kilometres. The cost of the repair is paid by the user (if it is a failure of the rented e-bike, after telephone consultation with the bicycle service, the cost of this repair can be reimbursed back to the user - the borrower).

-> If the rented e-bike in the bicycle service is not repaired “on hold”, CykloMobilita24 will ensure the payment of travel costs for the purpose of its subsequent collection from the service (train, bus tickets).

-> If it is not possible to mobilize the rented e-bike within 24 hours of reporting the event, CykloMobilita24 will reimburse the costs of renting a replacement e-bike (same category) from the nearest rental company, for a maximum of 5 days.

A tire or tube defect occurs and the journey cannot be continued.

-> The CykloMobilita24 assistance car will transport you and the rented e-bike to the nearest bicycle service, up to a distance of 50 kilometres from the defect.

-> CykloMobilita24 will pay for up to 5 hours of work by the cycle mechanics on the change of tires and small material. Spare parts (new tubes, tires and others) are paid for by the user.

There will be health complications for the user of the e-bike, when he is transported by the rescue service to the medical facility.

-> The CykloMobilita24 assistance car will transport you and the rented e-bike from the medical facility to the place of Permanent Residence, or to the place of accommodation up to a distance of 50 kilometres.

You will run out of energy in the e-bike's battery and cannot continue on it
-> Assistance serviceCycloMobility24 will find for you the nearest available charging station/energy source in the area and a rented e-bike incl. transports the user to it and charges the battery.
This service can be used only once during the e-bike rental.

Need tourist information and advice, or find the nearest charging point?

-> Call CykloMobilitu24 on +420 296 339 624 and we will find out everything for you.

How does the assistance service work?
You call the non-stop Eurocross assistance on +420 296 339 624 and identify yourself with the code you received when you rent the e-bike.

In operation 7 days a week, 24 hours a day, but we prefer to intervene behind the lights.

Available throughout the Czech Republic and with an overlap of 25 km from the border to neighboring countries. The assistance car will only arrive on a public road. During the telephone contact, we will locate you and determine where the nearest place we can come to is!

How much does the CykloMobilita24 Assistance Service cost?
For loans from 1 to 6 days, the price of the assistance service is CZK 1,40€ / day.

For loans from 7 to 14 days, the assistance service is automatically included in the rental price.

 

Operator of the service Mobilita24

Eurocross Assistance Czech Republic, s.r.o.
Lazarská 13/8, 120 00 Prague 2, Czechia
mobilita24@eurocross.cz
+420 296 339 624